Google Tag Manager Expert Services

Call Centre & Support Analytics Dashboard

Manage support team performance with a real-time call centre dashboard.

Build a call centre and support analytics dashboard in Looker Studio. Track call volume, wait time, resolution rate, CSAT, and agent performance in real-time.

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Top Rated Plus on Upwork 98% Job Success Score 232+ Projects Completed $100K+ Total Earnings
200+
GTM Containers Audited
98%
Tracking Accuracy Rate
40+
Platforms Integrated
5★
Average Client Rating
Support leaders need real-time visibility into queue volume, SLA compliance, and agent performance — not yesterday's spreadsheet. Our call centre dashboard service connects your contact centre platform (Zendesk, Intercom, Freshdesk, Salesforce Service Cloud) to Looker Studio via BigQuery and builds an operations dashboard covering inbound volume, wait time, resolution rate, escalation rate, and CSAT — updated at least hourly.

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What's Included in This Service

Everything you need for accurate, reliable tracking — delivered end-to-end.

Support platform data extraction

Inbound volume tracking

First response and resolution time SLA monitoring

CSAT score integration

Agent performance dashboard

Escalation rate tracking

Channel split (phone, chat, email, social)

Weekly support trend report

How We Work

Our proven 4-step process delivers results every time.

01

Discovery & Audit

We review your existing tracking setup, identify gaps and issues, and define the exact scope of work needed.

02

Implementation Plan

We design the data layer schema, tag architecture, and consent configuration before touching anything.

03

Build & QA

All tags, triggers, and variables are built in a GTM workspace and verified in Preview mode before publishing.

04

Verify & Handover

Test conversions, GA4 DebugView confirmation, and full documentation handed to your team.

Why Choose Adslytics?

Google Tag Manager Experts Only

Our GTM experts focus exclusively on GTM, GA4, and conversion tracking — not generalist digital marketing.

Data-Verified Results

Every implementation is cross-referenced against backend data — not just assumed to be working.

Full Documentation

You receive a complete implementation specification — not a black box you are dependent on us to maintain.

Fast Turnaround

Most setups and audits are delivered within 2–5 business days, not weeks.

What Our Clients Say

Real results from real businesses.

"Adslytics did a great job with our GA4 analysis and report. They were able to put complex analytics data into a very understandable document for our client. Highly recommend!"

Eric H.

Digital Agency Owner

"The team was quick with responses, very knowledgeable about issues, and helpful throughout the process. I appreciated their work habits and would hire Adslytics again."

Nick T.

Marketing Manager

"Adslytics is a very professional agency that managed our project successfully. They delivered exactly what was promised and I will definitely hire them again in the future!"

Hady M.

E-commerce Business Owner

Ready to Get Started with Call Centre & Support Analytics Dashboard?

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Frequently Asked Questions

Zendesk, Intercom, Freshdesk, Freshcaller, Salesforce Service Cloud, and HubSpot Service Hub via Fivetran or API extraction.
Near-real-time (15–30 minute refresh) is achievable via streaming pipeline; Looker Studio natively refreshes on demand or on a schedule.
Looker Studio does not send alerts natively; we configure BigQuery-based alerts that trigger Slack notifications when SLA thresholds are breached.
Call recording content analysis requires a speech analytics tool (Gong, Chorus, Conversation Intelligence); we can integrate scores and tags from these tools into the dashboard.
By filtering on team, queue, or ticket category fields — we build all relevant filter controls into the dashboard.

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Call Centre & Support Analytics Dashboard — Done Right, First Time.

Stop losing revenue to broken tracking. Get it fixed today.

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Business Hours

Our support Hotline is available 24 Hours

Toll Free

+1 (818) 245-8385